Privacy Policy – tdgame

1.Introduction

tdgame ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who access, register, or interact with our online casino and sports betting platform at tdgame.club. This Privacy Policy ("Policy") sets out the types of personal information we collect, the purposes for which it is used, the conditions under which it may be shared, and the rights available to you as a data subject.

This Policy applies to all users of the tdgame platform, including registered members, unregistered visitors, and persons who contact us via live chat or email. By continuing to use the tdgame platform after reviewing this Policy, you acknowledge and accept the data practices described herein.

This Policy should be read alongside the tdgame Terms and Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and those documents regarding data privacy matters, this Policy shall prevail.

2.Data We Collect

2.1 Registration Data

When you create a tdgame account, we collect the following information:

• Full legal name as it appears on official identification;
• Date of birth (to verify you meet the 18+ age requirement);
• Email address;
• Account password (stored as an irreversible cryptographic hash — never in plain text);
• City and country of residence;
• Mobile phone number (where provided voluntarily or required for verification).

2.2 KYC Verification Data

To process withdrawals and comply with anti-money-laundering obligations, tdgame may collect:

• Government-issued identity document (e.g., Pakistani CNIC — front and back);
• Proof of address (utility bill, bank statement, or similar document);
• Proof of payment method ownership (e.g., screenshot confirming JazzCash or Easypaisa account details match registered name);
• Selfie or live photograph for identity confirmation, where requested.

2.3 Transaction Data

For every deposit and withdrawal processed through your tdgame account, we record: the transaction amount in PKR, the payment method used, the transaction timestamp, and a reference identifier assigned by the payment processor (e.g., JazzCash transaction ID).

2.4 Gameplay Data

tdgame records game session logs for all real-money activity, including: game titles played, bet amounts, outcomes, session start and end times, and account balance movements. This data is used for dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical Data

When you access tdgame, our servers automatically collect: your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited within the platform, and session duration. This technical data is collected via standard server logs and first-party cookies.

2.6 Communications Data

If you contact tdgame via live chat or email, we retain records of those communications, including timestamps, the content of messages, and any account details exchanged, for the purposes of support quality assurance, dispute resolution, and regulatory compliance.

3.How We Use Your Data

tdgame uses the personal data collected for the following purposes:

• Account management: Creating, maintaining, and securing your tdgame account;
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, and other supported methods;
• Identity verification: Completing KYC procedures as required before processing withdrawals or investigating suspicious activity;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and to enforce self-exclusion and account limits where requested;
• Legal compliance: Meeting anti-money-laundering (AML), know-your-customer (KYC), and other applicable legal obligations;
• Fraud prevention: Detecting and investigating suspected fraudulent activity, multiple account creation, or manipulation of platform systems;
• Customer support: Responding to inquiries, resolving disputes, and providing technical assistance;
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, interface design, and payment flows;
• Communications: Sending account-related notifications, transaction confirmations, and promotional messages (where you have opted in to marketing communications).

tdgame does not use your personal data to make automated decisions that produce legal or similarly significant effects without human review.

4.Legal Basis for Processing

tdgame processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement formed when you register a tdgame account, including payment processing, account management, and customer support;
• Legal obligation: Processing required to comply with applicable AML, KYC, tax, and other regulatory requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform integrity, and improving our services, where such interests are not overridden by your rights;
• Consent: Processing of data for optional purposes such as marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting support or updating your account preferences.

5.Data Sharing & Third Parties

5.1 Service Providers

tdgame shares personal data with carefully selected third-party service providers who assist in operating the platform, including: payment processors (JazzCash, Easypaisa, and banking partners), identity verification service providers, game software providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, and others), hosting and cloud infrastructure providers, and customer support software providers. All such third parties are contractually bound to process your data only as instructed by tdgame and to maintain appropriate security standards.

5.2 Legal Disclosures

tdgame may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in response to a legitimate request related to the prevention, detection, or prosecution of criminal activity including fraud and money laundering.

5.3 No Data Sales

tdgame does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively for the purposes described in this Policy.

6.Cookies & Tracking Technologies

The tdgame platform uses first-party cookies and similar technologies to facilitate core platform functionality, maintain session state after login, remember language and display preferences, and collect aggregated analytics data on how users interact with the platform.

6.1 Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Store user preferences such as display settings and notification configurations.
• Analytics cookies: Collect anonymised data on page visits, session duration, and user flows to help tdgame improve the platform experience.

tdgame does not use third-party advertising cookies or behavioural targeting cookies. You may control functional and analytics cookies through your browser settings, though disabling strictly necessary cookies may affect platform functionality.

7.Data Retention

tdgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Specific retention guidelines are as follows:

• Account data: Retained for the duration of your active account and for a minimum of five years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five years from the date of each transaction;
• KYC documents: Retained for a minimum of five years following the completion of the KYC verification process or account closure, whichever is later;
• Customer communications: Retained for a period of three years unless the content is relevant to an ongoing dispute or regulatory inquiry;
• Technical/server logs: Retained for a rolling period of 12 months, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with tdgame's internal data disposal procedures.

8.Security Measures

tdgame implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all pages and data transmissions;
• Passwords stored exclusively as salted cryptographic hashes (bcrypt or equivalent);
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Automatic session expiry and re-authentication requirements for sensitive account actions;
• Optional two-factor authentication available to all registered members in account settings.

While tdgame takes all reasonable steps to protect your data, no digital system can guarantee absolute security. In the event of a data breach affecting your personal data, tdgame will notify affected users in accordance with applicable legal requirements.

9.Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by tdgame:

• Right of access: You may request a copy of the personal data tdgame holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to tdgame's legal retention obligations (e.g., AML record-keeping requirements may prevent immediate deletion of certain data);
• Right to restrict processing: You may request that tdgame limits the processing of your data in certain circumstances;
• Right to data portability: You may request your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact tdgame via live chat or email at [email protected]. tdgame will respond to all verified data rights requests within a reasonable timeframe, and no later than 30 days from receipt of a valid request.

10.Children's Privacy

The tdgame platform is strictly intended for adults aged 18 years or older. tdgame does not knowingly collect, store, or process personal data from individuals under the age of 18. If we become aware that an account was registered by or belongs to a person under 18, the account will be closed immediately, all personal data deleted subject to legal retention requirements, and any deposits returned via the original payment method where practicable.

If you are a parent or guardian and believe that a minor has registered an account on tdgame, please contact support immediately via live chat or at [email protected] so that appropriate action can be taken without delay.

11.Changes to This Privacy Policy

tdgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Where material changes are made, tdgame will notify registered users via email or an on-platform notification before the revised Policy takes effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the tdgame platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you should cease using the platform and may contact support to request account closure.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by tdgame, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the tdgame platform;
• Email: [email protected] (plain text — not a clickable link);
• Response time: Live chat — immediate; email — within 2–6 hours.

All privacy-related requests will be handled with strict confidentiality and in accordance with the procedures described in this Policy. Identity verification may be required before tdgame acts on any data access, correction, or deletion request.